Refund policy
Last updated: 11 August 2026
Every Pahar piece is hand-painted, so we would rather you saw it in person before deciding. If it isn't right, send it back — we'll pay for the pickup.
The short version
- 7 days from delivery to start a return.
- Free return pickup, arranged and paid for by us.
- Refund to your original payment method within 5–7 business days of the piece reaching us.
What can be returned
We accept returns within 7 days of delivery, provided the piece is:
- unworn and unwashed, with its tags still attached;
- free of stains, perfume, deodorant or smoke; and
- with the rakhi threads, cords and tassels still intact.
That last condition matters and is specific to this collection. The threads on each piece are meant to be cut away after Raksha Bandhan, which permanently changes the garment. Once they have been cut, the piece can no longer be returned — so please decide before you cut.
How to start a return
Email hello@pahar.fashion within 7 days of delivery with your order number and a line about what went wrong. We'll book a courier pickup from your address at no cost to you, usually within two business days. You don't need to arrange shipping or pay anything up front.
Please keep the piece in its original packaging until the pickup.
Refunds
Once the piece reaches us we check it against the conditions above and issue your refund within 5–7 business days, to the payment method you originally used. Your bank may take a few additional days to show it. Shipping was free, so the full amount you paid is what comes back.
If a return doesn't meet the conditions, we'll email you before doing anything and send the piece back to you at our cost.
Exchanges
If you need a different size, say so when you email us and we'll send the replacement as soon as the original is picked up, subject to that size being in stock. Because pieces are made in small batches, a size can sell out — if it has, we'll refund you instead.
Damaged, defective or wrong items
If something arrives damaged, faulty, or simply isn't what you ordered, email hello@pahar.fashion within 48 hours of delivery with a photograph. We'll replace it or refund you in full, whichever you prefer. None of the return conditions above apply in this case — that's on us, not you.
Small variations in the painting, thread placement and tassel finish are not defects. Each piece is painted by hand, so no two are identical. That is the point of them.
Cancelling an order
You can cancel any order before it is dispatched — email us and we'll refund you in full the same day. Once a piece has shipped, use the return process above.
Questions
hello@pahar.fashion — we read everything and generally reply within a business day.